Return Policy

📦 Return & Refund Policy

We want you to be 100% satisfied with your purchase. If something isn’t right, we’re here to help.

🔁 Returns

We accept returns for damaged, defective, or incorrect items. To be eligible, you must contact us within 5 days of receiving your order.

To start a return, please contact our customer support at [your email address] with:

  • Your order number

  • A clear photo of the item (if damaged or incorrect)

  • A brief description of the issue

Important: Do not send the item back before contacting us. Unauthorized returns will not be accepted or refunded.

❌ Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale or clearance items

  • Custom or personalized products

  • Items returned after 5 days

  • Items that have been used or are not in original condition

💸 Refunds

Once your return is approved and processed, we will issue a refund to your original payment method. Processing time typically takes 3–5 business days after we receive the item.

If the item is not returned in its original condition, you may be responsible for any loss in value.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us first.

🚚 Return Shipping

  • Customers are responsible for paying return shipping costs.

  • We do not provide prepaid shipping labels.

  • If the return is due to our error (wrong or defective item), we may cover shipping costs at our discretion.

📫 Shipping Address for Returns

We’ll provide the appropriate return address once your return is approved. Please do not return items to the sender's address on the package — that location does not accept returns.

If you have any questions, feel free to contact us at https://www.instagram.com/cedars.cart.lb/